Privacy Policy

1. Who we are

MangoKonnect is a social connection and dating platform. It helps adults meet and chat with each other, join chatrooms, find people through Instant Match, and buy and sell products on a community marketplace. MangoKonnect is operated by Mango Connect Services of Ogbeozoma Hill Top Quarters, Okpanam, Asaba, Delta State, Nigeria ("MangoKonnect", "we", "us" or "our").

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices you have. By creating an account or using MangoKonnect you confirm that you have read this policy. If you do not agree with it, please do not use the app.

We process personal information in line with the Nigeria Data Protection Act 2023 (NDPA) and, where it applies to you, other data protection laws such as the EU and UK GDPR.

2. Information we collect

2.1 Information you give us

• Account details: email address, password (stored securely by our authentication provider, never in plain text), username, name and age.
• Profile details: gender, who you are interested in, bio, interests, what you are looking for, town and state, and your profile photos.
• Instant Match details (optional): height, complexion, body type, relationship intent, and optionally religion and tribe.
• Verification information: a live selfie for identity verification. Vendors also provide their full name, business details and a government-issued ID document.
• Content you create: messages, photos, voice notes and documents you send; chatroom posts; marketplace listings (titles, descriptions, prices, images, phone and WhatsApp numbers); and support requests.
• Reports and safety actions: reports you make about users, rooms or listings, and users you block or unmatch.
• Purchase information: the plan you buy, amount, date and payment reference.

2.2 Information collected automatically

• Activity: your likes, passes and matches, daily swipe usage, rooms you join, and when you were last active.
• Presence: whether you are online and whether you are typing in a chat (hidden from others if you use Sneaky Mode).
• Device and technical data: device type, browser or app version, IP address, language and error logs.
• Location: if you allow it, your device location (see section 7).
• Advertising activity: counts of ad views and clicks.

2.3 Information from other users

Other users may send you messages, like your profile, or report you. We keep records of these actions as part of running the service and keeping it safe.

2.4 Sensitive information

Some information you choose to share can be sensitive, for example who you are interested in (which can reveal sexual orientation), religion, tribe, and your face in photos and verification selfies. You decide what to add to your profile. We process this information only to provide the features you use (for example, showing you the people you want to see) and, for verification selfies, with your consent. We do not use sensitive information for advertising.

3. How we use your information

• To provide the service (contract): create and manage your account, show your profile to other people, suggest and filter profiles, create matches, deliver messages, run chatrooms, Instant Match and the marketplace.
• To keep MangoKonnect safe (legitimate interests and legal obligations): verify identities, detect fake accounts, scams and abuse, filter phone numbers in chatrooms, review reports, enforce our Terms, and apply bans.
• To process payments (contract and legal obligation): sell coins and memberships, keep purchase records, prevent payment fraud.
• To support you: answer questions and fix problems.
• To improve the app (legitimate interests): understand how features are used, fix errors, and develop new features.
• To communicate with you: send account, security and service messages, such as verification emails.
• To comply with the law: respond to lawful requests and meet our legal duties.

We do not sell your personal information, and we do not use automated decisions that have legal or similarly significant effects on you.

4. What other users can see

When you use MangoKonnect, other users can see:

• Your username or name, age, photos, bio, interests and what you are looking for.
• Your town and state, and your approximate distance from them. We never show your exact coordinates.
• Whether you are online and when you were last active (unless you use Sneaky Mode).
• Badges such as verified and premium status.
• Anything you post in a chatroom, which is visible to everyone in that room.
• Marketplace listings and vendor contact details you choose to publish.

Please do not put sensitive personal information in your public bio, chatroom posts or listings.

5. Messages, media and chatrooms

• Direct messages, marketplace chats and support chats are stored on our servers so they can be delivered and shown on your devices. They are not end-to-end encrypted.
• Photos, voice notes and documents are stored in private storage. Only the people in that chat can open them.
• Chatroom messages are visible to the members of that room. Phone numbers are blocked automatically in chatrooms for your safety.
• We do not routinely read your private messages. Our moderators and administrators may review content when it is reported, when it is sent to Mango Support, or when we need to investigate abuse, fraud or illegal activity.
• When you delete or clear a conversation, it is removed from your view. Some content in chatrooms is hidden rather than permanently erased so that moderators can review reports, and we may keep it for a limited period for safety and legal reasons.

6. Verification

To help keep MangoKonnect free from fake accounts, we may ask for a live selfie. Our team compares it with your profile photos to confirm that you are the person shown. We use the selfie only for verification and fraud prevention, and we do not use it to build a facial-recognition database or to identify you elsewhere. Providing a selfie is your choice, but some features and the verified badge require it.

Vendors must also submit a government-issued ID. These documents are stored in private storage, are visible only to authorised staff, and are used only to approve vendor applications and prevent fraud.

7. Location

If you allow location access on your device, we collect your device location to calculate distance between members and improve discovery. Location is optional. You can turn it off at any time in your device or browser settings, but distance features may not work. Other users see only an approximate distance, never your exact coordinates.

8. Payments, coins and memberships

Payments for Mango Coins, premium memberships and vendor subscriptions made on our website are processed by our payment partner, Paystack. We do not see or store your full card number or bank login details. We receive the payment reference, amount, plan and status, which we keep for accounting, fraud prevention and support.

Purchases are not currently offered inside the Android app. If we add them, they will be processed through Google Play, and we will update this policy first.

9. Marketplace

Vendor listings are public to app users. If you publish a phone or WhatsApp number on a listing, anyone using the app can see and use it. Messages and deals between buyers and sellers are between those users. We may review listings, reports and vendor activity to reduce fraud.

10. Advertising

We show sponsored content and advertisements inside the app and count how often they are viewed or clicked. We do not sell your personal information to advertisers and we do not use your messages or sensitive information to target ads. If we add third-party advertising partners in future, we will update this policy first and ask for any consent the law requires.

11. Who we share information with

• Other users, as described in sections 4, 5 and 9.
• Service providers who help us run the app under contract, including cloud hosting, database, authentication and file storage (Supabase); payment processing (Paystack); and email delivery for verification and account messages.
• Authorities and advisers where we are legally required to, or where we believe it is necessary to protect someone's safety, investigate fraud or abuse, or enforce our Terms.
• A buyer or successor if MangoKonnect is merged, sold or reorganised. We will tell you and the same protections will apply.
• Anyone else only with your consent.

12. International transfers

Our providers may store and process information on servers outside Nigeria. When we transfer personal information abroad, we use safeguards required by law, such as contracts with data protection terms and providers with appropriate security standards.

13. How long we keep information

• Account and profile data: for as long as your account is active.
• Messages and media: until you or the other person delete them, or until your account is deleted.
• Verification selfies and vendor IDs: for as long as needed to verify you and prevent fraud, and deleted when your account is deleted unless the law requires otherwise.
• Payment records: as long as tax and accounting law requires, generally up to six years.
• Safety records (reports, bans, unmatch and block records): as long as needed to protect the community and our users, and to keep banned users from returning.

After you delete your account, we remove or anonymise your personal information within 30 days, except what we must keep as described above.

14. Your rights and choices

Under the NDPA, and the GDPR where it applies, you have the right to:

• Know what personal information we hold about you and get a copy.
• Correct information that is wrong or incomplete (most details can be edited in Profile).
• Ask us to delete your information.
• Ask us to restrict, or object to, certain processing.
• Receive your information in a portable format.
• Withdraw consent at any time, without affecting earlier processing.
• Complain to the Nigeria Data Protection Commission, or to your local data protection authority.

To use any of these rights, email support@mangokonnect.com from your registered email address. We will reply within 30 days. You can also control what you share by editing your profile, turning off location, blocking users and using Sneaky Mode.

15. Deleting your account

You can delete your account yourself inside the app: open the ☰ menu and tap Delete Account. If you cannot get into the app, email support@mangokonnect.com with the subject "Delete my account" from your registered email address. We will confirm and complete the deletion within 30 days. You can also request deletion at mangokonnect.com/delete-account.html. Deleting your account permanently removes your profile, photos, matches and messages, and you will lose any unused Mango Coins, memberships and vendor subscriptions without refund. Some information may be kept as described in section 13.

16. Children

MangoKonnect is for adults aged 18 and over. We do not knowingly collect information from anyone under 18. If we learn that a person under 18 has created an account, we will delete it. If you believe a child is using MangoKonnect, please report it to support@mangokonnect.com. You can read our Child Safety Standards for more on how we protect children.

17. Security

We protect your information with encrypted connections (HTTPS), access controls, private file storage and regular reviews of who can access data. No system is completely secure, so please use a strong, unique password, keep your device safe, and never share your login. If a data breach puts your rights at risk, we will notify you and the relevant authority as the law requires.

18. Cookies and local storage

MangoKonnect uses your browser's local storage and similar technologies to keep you signed in, remember settings such as dark mode, remember that you have seen introductions and tips, and speed up the app (for example, by remembering your last coin balance). We do not use third-party advertising or tracking cookies.

19. Changes to this policy

We may update this policy from time to time. If we make important changes, we will notify you in the app or by email, and we will update the "Last updated" date above. Using MangoKonnect after a change means you accept the updated policy.

20. Contact us

Questions about this policy or your information? Email support@mangokonnect.com or write to Mango Connect Services,
Ogbeozoma Hill Top Quarters, Okpanam, Asaba, Delta State, Nigeria